ra77 Terms & Conditions
These Terms and Conditions govern your access to and use of the ra77 platform, including the casino, sportsbook, payment services, and all related features available to players in Bangladesh. Please read them carefully before registering or placing any wager.
What You Need to Know at a Glance
The sections below summarise the most critical aspects of ra77's Terms and Conditions. These highlights do not replace the full legal text — all players must read the complete document.
You must be 21 years of age or older to register, log in, deposit, wager, or withdraw on ra77. Accounts belonging to underage players are suspended immediately and all balances held pending investigation.
Each individual may hold exactly one ra77 account. Duplicate accounts — whether intentional or accidental — will result in suspension of all associated accounts and forfeiture of any pending bonuses or withdrawals.
Identity verification is mandatory before your first withdrawal. Accepted documents include a valid Bangladeshi National ID card, passport, or driving licence. Unverified accounts cannot process withdrawals regardless of balance size.
All bonuses offered by ra77 carry wagering requirements, minimum odds restrictions, and game contribution rates. Bonus terms are published in English on the relevant promotion page and must be reviewed before accepting any offer.
You are solely responsible for maintaining the confidentiality of your login credentials. ra77 will never ask for your password via SMS, WhatsApp, or email. Any activity carried out under your credentials is your liability until you report a breach.
ra77 reserves the right to suspend or close any account found to be in breach of these Terms and Conditions, engaging in fraudulent activity, or attempting to exploit technical errors or bonus systems. Suspended accounts are subject to a full audit before any balance is released.
Introduction
These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", "you") and ra77 (the "Platform", "Company", "we", "us", "our"), governing your access to and use of the ra77 website available at https://ra77.io, including all subpages, features, games, sportsbook markets, payment services, promotional offers, and customer support channels.
By completing the registration process, clicking "I agree", logging into your account, making a deposit, or otherwise accessing any part of the ra77 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the ra77 platform and close your account.
ra77 operates an online casino and sportsbook platform designed specifically for the Bangladesh market. All services are provided in English. These Terms are written in English and the English-language version shall be the sole authoritative version for all legal purposes.
Eligibility
Access to and use of the ra77 platform is subject to the following eligibility requirements, all of which must be met simultaneously at the time of registration and maintained throughout the duration of your account:
- You must be at least 21 years of age. ra77 does not permit individuals under 21 to register, play, deposit, or withdraw under any circumstances.
- You must be accessing the platform from a jurisdiction in which online gaming is not explicitly prohibited by applicable law.
- You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
- You must not be a current employee, officer, director, contractor, or immediate family member of any employee of ra77 or any affiliated company, game studio, or payment processing partner.
- You must not be registered on any self-exclusion list or have previously requested account closure on grounds of problem gambling, either through ra77 or any third-party responsible gambling programme.
- You must be acting as an individual on your own behalf, not as an agent or representative of any third party.
Account Registration
3.1 Single Account Policy
Each individual is permitted to hold a maximum of one (1) ra77 account. The creation of multiple accounts by the same individual — whether under the same or different names, email addresses, phone numbers, payment methods, or IP addresses — constitutes a material breach of these Terms. Upon detection, all duplicate accounts will be suspended, bonuses forfeited, and balances held pending an audit.
3.2 Accuracy of Registration Information
You must provide accurate, current, and complete information at the time of registration, including your full legal name as it appears on your national ID or passport, a valid and active email address, a valid Bangladeshi mobile phone number, and your correct date of birth. Providing false or misleading registration information is grounds for immediate account termination.
3.3 Account Credentials
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your credentials with any other person. ra77 is not liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You should notify ra77 support immediately at [email protected] if you suspect any unauthorised access to your account.
3.4 Account Closure
You may request account closure at any time by contacting ra77 support via live chat or email. ra77 reserves the right to close any account that remains inactive for a continuous period of 12 months, following a 30-day advance notice to the registered email address.
KYC & Identity Verification
As part of ra77's commitment to responsible gaming and anti-money laundering (AML) compliance, all players are required to complete a Know Your Customer (KYC) verification process before their first withdrawal is processed.
4.1 Accepted Documents
- Bangladesh National Identity Card (NID) — front and back
- Valid passport — bio-data page
- Bangladesh driving licence — front and back
4.2 Proof of Payment Method
Where a deposit has been made via bKash, Nagad, Rocket, or Upay, you may be required to provide a screenshot of the mobile wallet transaction history confirming the deposit was made from a wallet registered in your own name. ra77 does not accept deposits or withdrawals processed through payment methods belonging to third parties.
4.3 Verification Timeline
KYC documents submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically reviewed within two (2) to four (4) hours. Documents submitted outside business hours are reviewed on the next business day. ra77 may request additional documentation if the initial submission is unclear or incomplete.
Deposits & Payments
5.1 Accepted Payment Methods
ra77 accepts deposits via the following payment channels for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary depending on your account status and geographic location.
5.2 Minimum and Maximum Deposits
The minimum deposit amount is ৳500. Maximum deposit limits vary by payment method and are displayed on the cashier page at the time of transaction. ra77 reserves the right to adjust these limits at any time with reasonable notice.
5.3 Currency
All transactions on ra77 are conducted in Bangladeshi Taka (BDT, symbol ৳). No currency conversion fees are applied by ra77. Players depositing via international card methods may incur conversion fees charged by their card issuer — ra77 is not responsible for such charges.
5.4 Deposit Processing Times
Deposits via bKash and Nagad are typically credited to your ra77 wallet within 30 seconds of transaction confirmation. Bank transfer deposits may take one to three business days depending on the issuing bank's processing schedule.
Withdrawals
6.1 Withdrawal Eligibility
Withdrawals may only be requested by players who have (a) completed KYC verification, (b) made at least one successful deposit in their own name, and (c) met all applicable wagering requirements on any active bonuses. Withdrawal requests from unverified accounts will be placed on hold until verification is complete.
6.2 Withdrawal Methods
Withdrawals are processed to the same payment method used for the most recent deposit wherever technically possible. ra77 does not process withdrawals to third-party accounts, payment methods not previously used for deposits, or payment methods not registered in the player's verified name.
6.3 Processing Times
Withdrawal requests to bKash and Nagad for verified accounts are typically processed within one (1) to two (2) hours of approval. Bank transfer withdrawals may take two (2) to five (5) business days. ra77 aims to approve all withdrawal requests within four (4) hours during BST business hours.
6.4 Withdrawal Limits
Minimum withdrawal amount is ৳1,000. Maximum single withdrawal and daily withdrawal limits are displayed in your account dashboard and may be subject to change. Players with VIP status may be eligible for elevated withdrawal limits — contact support for details.
Bonuses & Promotions
7.1 General Bonus Terms
All bonuses, free bets, cashback offers, reload bonuses, and other promotional credits offered by ra77 are subject to specific terms and conditions published on the relevant promotion page. Players are responsible for reading and understanding the terms of any offer before accepting it. Acceptance of a bonus constitutes agreement to the associated terms.
7.2 Wagering Requirements
All deposit bonuses carry a wagering requirement, expressed as a multiplier (e.g., 25x), applied to the bonus amount or to the combined deposit-plus-bonus amount as specified in the individual promotion terms. Wagering must be completed within the validity period stated on the promotion page.
7.3 Game Contributions
Different game categories contribute to wagering requirements at different rates. Typically, slots contribute 100%, live casino games contribute 10%–20%, and sportsbook bets may contribute at a separate specified rate. The exact contribution rates are published with each individual promotion.
7.4 Bonus Abuse
ra77 actively monitors for bonus abuse, including but not limited to: low-risk betting strategies designed to extract bonus funds without genuine play, coordinated multi-account bonus claiming, and staking patterns inconsistent with genuine recreational gambling. ra77 reserves the right to void bonuses and associated winnings where abuse is detected.
Gameplay & Fair Play
All casino games available on ra77 are sourced from licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each studio's Random Number Generator (RNG) systems are independently audited and certified to ensure statistically fair outcomes.
In the event of a technical malfunction during a game round — including disconnections, server errors, or software failures — ra77 will apply a "game round void" rule where the outcome cannot be conclusively determined. Any wager placed during a voided round will be returned to your account balance. ra77 is not liable for any losses arising from technical disruptions beyond our reasonable control.
Live dealer games are streamed from certified studio floors operated by our provider partners. The rules governing each live game are displayed within the game interface. By participating in a live game, you confirm that you have read and accept the applicable game rules.
Responsible Gaming
ra77 is committed to promoting responsible gambling practices. We provide players with a range of tools to help manage their gaming activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. All responsible gaming tools are accessible directly from your account settings and can be activated instantly without contacting support.
If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to use the self-exclusion tool in your account settings, which prevents access to the ra77 platform for a period of your choosing. You may also contact our support team at [email protected] to request account closure on responsible gaming grounds.
Full details of ra77's responsible gaming framework, including guidance on recognising problem gambling and accessing external support resources, are published on the Responsible Gaming page of this website.
Prohibited Conduct
The following activities are strictly prohibited on the ra77 platform and constitute grounds for immediate account suspension, balance forfeiture, and referral to relevant authorities where applicable:
- Registering while under 21 years of age or on behalf of a person under 21 years of age
- Creating or operating more than one account
- Providing false, misleading, or stolen identity documents during KYC verification
- Using automated software, bots, scripts, or artificial intelligence to interact with games or the platform in a non-human manner
- Exploiting software bugs, glitches, or technical errors to gain an unfair advantage
- Attempting to launder money or process proceeds of criminal activity through the platform
- Threatening, harassing, or abusing ra77 support staff or other players
- Engaging in any activity that constitutes match-fixing, insider trading on sporting events, or coordinated betting to manipulate markets
- Using VPN, proxy, or anonymisation services to circumvent geographic or account restrictions
- Selling, transferring, or purchasing ra77 accounts from or to third parties
Intellectual Property
All content on the ra77 platform — including but not limited to the ra77 brand name, logo, website design, game interfaces, promotional materials, text, graphics, and software — is the exclusive property of ra77 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ra77 platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, modify, distribute, display, transmit, or create derivative works based on any ra77 content without prior written consent from ra77.
Limitation of Liability
To the maximum extent permitted by applicable law, ra77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
ra77's total aggregate liability to you for any cause of action arising out of or relating to these Terms or your use of the platform shall not exceed the total amount deposited by you into your ra77 account in the 30-day period immediately preceding the event giving rise to the claim.
ra77 does not warrant that the platform will be uninterrupted, error-free, or free of harmful components. Access to the platform is provided on an "as is" and "as available" basis. ra77 makes no representations regarding the suitability of the platform for any particular purpose.
Privacy & Data
ra77 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on ra77, you consent to the collection and processing of your personal data as described in the Privacy Policy.
ra77 implements industry-standard security measures including 256-bit SSL encryption, encrypted credential storage, and access controls to protect your personal and financial data against unauthorised access, disclosure, or misuse.
ra77 does not sell personal data to third parties. Data is shared only with payment processors, identity verification services, and game providers to the extent necessary to deliver the platform's services to you.
Amendments to These Terms
ra77 reserves the right to amend, update, or modify these Terms at any time. Where changes are material — meaning they significantly affect your rights or obligations — ra77 will provide at least 14 days' advance notice via email to your registered address and via a prominent notice on the platform.
Continued use of the ra77 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the platform and close your account before the effective date.
Minor amendments, including corrections of typographical errors, clarifications of existing provisions, or updates to reflect changes in payment method availability, may be made without advance notice and take effect immediately upon publication.
Governing Law & Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. ra77 operates an online platform and endeavours to resolve all player disputes fairly and promptly through its internal complaints procedure.
If you have a complaint, you should first contact ra77 support via live chat or email at [email protected] with full details of the issue. ra77 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within five (5) business days.
If a dispute cannot be resolved through the internal complaints procedure, both parties agree to engage in good-faith mediation before pursuing any formal legal proceedings.
Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the ra77 support team through the following channels:
- Live Chat: Available 24/7 inside your ra77 account dashboard
- WhatsApp: Available Sunday–Thursday, 09:00–22:00 BST (UTC+6)
- Email: [email protected] (plain text — not a clickable link)
Questions? Our Support Team is Here 24/7
If anything in these Terms is unclear, our English-language support team is available around the clock. You can also explore our FAQ page, review responsible gaming tools, or log in to your account.